/* ================================================================
   HelpEasy Lite — stile applicazione utente
   Le variabili --hl-* sono sovrascritte a runtime dal branding admin.
   ================================================================ */
:root{
  --hl-primary:#0F3D32;
  --hl-primary-dk:#0A2C24;
  --hl-accent:#E07A5F;
  --hl-bg:#E8E5DD;
  --hl-surface:#FCF7EC;
  --hl-card:#FFFCF8;
  --hl-ink:#000000;
  --hl-muted:#5C6762;
  --hl-line:#E8DBCD;
  --hl-soft:#FBECE5;
  --hl-danger:#C0392B;
  --hl-ok:#2E8B57;
  --hl-shadow:0 18px 50px rgba(15,45,35,.16);
}
/* font ospitato in locale (assets/fonts/): nessuna richiesta esterna,
   coerente col CSP (style-src/font-src 'self') e col principio del progetto
   di non dipendere da librerie/risorse di terzi */
@font-face{
  font-family:'Plus Jakarta Sans';font-style:normal;font-weight:400 800;
  font-display:swap;src:url('fonts/PlusJakartaSans.woff2') format('woff2');
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{
  font-family:'Plus Jakarta Sans',system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  background:var(--hl-bg);color:var(--hl-ink);
  font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased;
}
button{font:inherit;cursor:pointer;border:0;background:none;color:inherit}
input,textarea,select{font:inherit;color:inherit}
::selection{background:var(--hl-primary);color:#fff}
.hl-hidden{display:none!important}

/* ---------------- Card applicazione: widget fluttuante, come il vecchio HelpEasy ---------------- */
#hl-app{
  position:fixed;right:24px;bottom:24px;
  width:100%;max-width:440px;
  /* su notebook/finestre basse (es. 1366×768 con barre del browser) un'altezza
     fissa spingerebbe l'header fuori dal viewport, sopra y=0 e irraggiungibile:
     il tetto si adatta allo spazio verticale realmente disponibile. */
  height:840px;height:min(840px, calc(100dvh - 48px));
  background:var(--hl-surface);border-radius:36px;
  box-shadow:0 24px 70px rgba(0,0,0,.15);border:12px solid #1A1A1A;
  display:flex;flex-direction:column;overflow:hidden;
}
/* blob decorativo sfumato, come .app-container::before del mockup */
#hl-app::before{
  content:'';position:absolute;bottom:50px;right:-100px;width:350px;height:350px;
  background:radial-gradient(circle,rgba(244,162,133,.15) 0%,rgba(252,247,236,0) 70%);
  border-radius:50%;z-index:0;pointer-events:none;
}
#hl-head,#hl-avatar,#hl-progress,#hl-main,#hl-foot{position:relative;z-index:1}
@media (max-width:860px), (pointer:coarse) and (max-height:900px){
  /* seconda condizione: tablet touch in landscape (es. 1024×768 industriali/medicali)
     restano sopra gli 860px di larghezza ma, essendo touch, il widget flottante in
     stile desktop è scomodo quanto su mobile — passano anche loro a schermo intero. */
  #hl-app{inset:0;width:100%;height:100vh;height:100dvh;border-radius:0;border:0}
  /* A schermo intero il widget tocca i bordi fisici del device: senza questo,
     su iPhone con notch/home-indicator (viewport-fit=cover in index.html)
     header e footer finirebbero disegnati sotto le safe-area di sistema. */
  #hl-head{padding-top:max(16px, env(safe-area-inset-top))}
  #hl-foot{padding-bottom:max(20px, env(safe-area-inset-bottom))}
}

/* ---------------- Header — replica esatta di .header/.header-top/.user-status del mockup ---------------- */
#hl-head{
  background:var(--hl-primary);
  color:#fff;padding:16px 18px;display:flex;align-items:center;gap:12px;flex:0 0 auto;
  user-select:none;touch-action:none;
}
@media (min-width:861px) and (pointer:fine){#hl-head{cursor:grab}#hl-head.dragging{cursor:grabbing}}
.hl-headtxt{flex:1;min-width:0;display:flex;justify-content:space-between;align-items:center;gap:12px}
.hl-headtxt h1{font-size:19px;font-weight:800;letter-spacing:-.3px;line-height:1.2}
.hl-headtxt p{font-size:13px;font-weight:500;color:#B3C7C2;display:flex;align-items:center;gap:6px;min-width:0}
.hl-subtext{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.hl-status{display:inline-block;width:8px;height:8px;border-radius:50%;background:#38B000;
  flex:0 0 auto;animation:hlPulse 2.4s ease-in-out infinite}
@keyframes hlPulse{0%,100%{opacity:1}50%{opacity:.35}}
@media (prefers-reduced-motion:reduce){.hl-status{animation:none}.hl-step{animation:none!important}}
.hl-hbtn{width:44px;height:44px;border-radius:14px;flex:0 0 auto;display:grid;place-items:center;
  font-size:16px;background:rgba(255,255,255,.12);transition:background .15s}
#hl-head.hl-head-home{padding:28px 24px 44px 24px}

/* avatar sovrapposto tra header e contenuto, solo nel menù principale
   (fuori da #hl-main apposta: dentro, l'overflow-y:auto del contenuto
   scrollabile taglierebbe il margine negativo che crea la sovrapposizione) */
#hl-avatar{display:flex;flex-direction:column;align-items:center;flex:0 0 auto;
  margin-top:-38px;margin-bottom:20px;position:relative;z-index:2}
.hl-avatar-wrapper{width:86px;height:86px;border-radius:50%;border:4px solid var(--hl-surface);
  box-shadow:0 8px 20px rgba(15,61,50,.15);overflow:hidden;background:#FCECE5}
.hl-avatar-img{width:100%;height:100%;object-fit:cover}
.hl-avatar-name{font-size:14px;font-weight:600;color:var(--hl-primary);margin-top:6px}

/* ---------------- Barra di avanzamento (testo + puntini) ---------------- */
#hl-progress{display:flex;flex-direction:column;align-items:center;gap:4px;padding:14px 0 0;flex:0 0 auto}
#hl-progress.hl-hidden{display:none}
.hl-progress-dots{display:flex;gap:8px}
.hl-dot{width:8px;height:8px;border-radius:50%;background:var(--hl-line);transition:background .2s,width .2s}
.hl-dot.on{background:var(--hl-accent);width:24px;border-radius:4px}
.hl-dot.done{background:var(--hl-primary)}

/* ---------------- Contenuto ---------------- */
#hl-main{flex:1;overflow-y:auto;overflow-x:hidden;padding:22px 28px 16px;display:flex;flex-direction:column}
.hl-step{animation:hlIn .22s ease both;display:flex;flex-direction:column;flex:1;min-height:0}
@keyframes hlIn{from{opacity:0;transform:translateX(14px)}to{opacity:1;transform:none}}
.hl-eyebrow{font-size:11.5px;font-weight:800;color:var(--hl-muted);text-transform:uppercase;letter-spacing:.07em;text-align:left}
.hl-title{font-size:21px;font-weight:800;letter-spacing:-.4px;margin:3px 0 6px;text-align:left}
.hl-help{font-size:14px;color:var(--hl-muted);line-height:1.4;margin-bottom:28px;text-align:left;font-weight:500}
.hl-step-left .hl-title{display:flex;align-items:center;gap:10px;font-size:22px;text-align:left;margin:0 0 20px}
.hl-body{display:flex;flex-direction:column;gap:16px;flex:1}

/* opzioni menù principale — replica esatta di .action-btn del mockup */
.hl-opt{
  width:100%;padding:16px 20px;border-radius:20px;text-align:left;font-weight:800;font-size:15.5px;
  background:var(--hl-card);border:2px solid var(--hl-line);color:var(--hl-ink);
  transition:transform .2s ease-in-out,border-color .2s ease-in-out,background .2s ease-in-out,
    color .2s ease-in-out,box-shadow .2s ease-in-out;
  display:flex;align-items:center;gap:18px;box-shadow:0 4px 12px rgba(224,122,95,.05);
}
.hl-opt-ic{font-size:26px;color:var(--hl-accent);flex:0 0 auto;display:flex;align-items:center;justify-content:center}
.hl-opt-txt{display:flex;flex-direction:column;text-align:left}
.hl-opt-title{font-size:16px;font-weight:800;color:var(--hl-ink);margin-bottom:2px}
.hl-opt-desc{font-size:12px;font-weight:500;color:var(--hl-muted)}

/* riquadro assistenza telefonica: replica esatta di .contact-footer del mockup */
.hl-support{
  width:100%;background:var(--hl-soft);border-radius:24px;padding:18px 20px;
  margin-top:auto;margin-bottom:24px;display:flex;align-items:center;gap:14px;
  border:1px solid rgba(224,122,95,.15);
}
.hl-support-ic{font-size:24px;flex:0 0 auto;display:flex;align-items:center;justify-content:center}
.hl-support-txt{display:flex;flex-direction:column;gap:4px;flex:1}
.hl-support-title{font-size:13px;font-weight:800;color:var(--hl-ink);text-transform:uppercase;letter-spacing:.5px}
.hl-support-row{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:12px;color:var(--hl-muted);font-weight:600}
.hl-support-phone{
  background:var(--hl-accent);color:#fff;padding:4px 10px;border-radius:20px;
  font-size:12px;font-weight:700;text-decoration:none;display:inline-block;transition:opacity .2s;
}

.hl-opt.primary{background:var(--hl-primary);border-color:var(--hl-primary);color:#fff}

/* campi form */
label.hl-lbl{font-size:12.5px;font-weight:700;color:var(--hl-muted);text-transform:uppercase;
  letter-spacing:.04em;margin-bottom:6px;display:block}
.hl-req{color:var(--hl-danger)}
.hl-field{width:100%;padding:13px 14px;border-radius:14px;border:2px solid var(--hl-line);
  background:var(--hl-card);font-size:15px;resize:vertical;transition:border-color .15s}
.hl-field:focus{outline:2px solid var(--hl-accent);outline-offset:1px;border-color:var(--hl-accent)}
.hl-field.hl-err{border-color:var(--hl-danger)}
.hl-field:-webkit-autofill,.hl-field:-webkit-autofill:hover,.hl-field:-webkit-autofill:focus{
  -webkit-text-fill-color:var(--hl-ink);
  -webkit-box-shadow:0 0 0px 1000px var(--hl-card) inset;
  transition:background-color 9999s ease-in-out 0s;
}
textarea.hl-field{min-height:100px}
.hl-note{font-size:12px;color:var(--hl-muted);margin-top:5px}
.hl-fieldwrap{display:flex;flex-direction:column;gap:0}

/* micro-triage: righe leggere con domanda + gruppo di pillole compatte */
.hl-triage{display:flex;flex-direction:column;gap:12px;margin-top:8px;padding-top:14px;
  border-top:1px dashed var(--hl-line)}
.hl-triage-row{display:flex;align-items:center;justify-content:space-between;gap:8px 12px}
/* su schermi molto stretti (~320-360px) 3 pillole affiancate a un'etichetta
   lunga (es. "Ci sono state modifiche recenti...") non ci stanno sulla stessa
   riga senza spezzare il testo su 2-3 righe: si va a capo in blocco. */
@media (max-width:360px){
  .hl-triage-row{flex-wrap:wrap}
  .hl-triage-row .hl-seg{margin-left:auto}
}
.hl-triage-row .hl-lbl{margin:0;text-transform:none;font-size:12.5px;font-weight:700;
  color:var(--hl-primary-dk,var(--hl-ink));letter-spacing:0;flex:1}
.hl-seg{display:inline-flex;gap:4px;background:var(--hl-soft);padding:3px;border-radius:10px;flex:0 0 auto}
.hl-seg button{
  padding:5px 12px;border-radius:7px;font-weight:700;font-size:11px;text-align:center;white-space:nowrap;
  background:none;border:none;color:var(--hl-muted);transition:background .15s,color .15s,box-shadow .15s;
}
.hl-seg button.sel{background:var(--hl-card);color:var(--hl-ink);box-shadow:0 2px 6px rgba(0,0,0,.05)}
/* su dito il padding compatto (5px/11px) scende sotto la soglia minima di
   target-size (WCAG 2.5.5/2.5.8): con mouse/trackpad resta invariato. */
@media (pointer:coarse){
  .hl-seg button{min-height:36px;padding:8px 12px}
}

/* allegato */
.hl-attach{border:2px dashed var(--hl-line);border-radius:16px;padding:14px;text-align:center;
  cursor:pointer;transition:border-color .15s;background:var(--hl-card)}
.hl-attach .ic{font-size:22px}
.hl-attach .fname{font-size:13px;color:var(--hl-primary);font-weight:700;margin-top:4px}

/* cascata select */
.hl-cascade{display:flex;flex-direction:column;gap:10px}

/* combobox con ricerca (categoria/sede): input + lista filtrata sotto */
.hl-combo{position:relative}
.hl-combo-list{position:absolute;top:calc(100% + 4px);left:0;right:0;z-index:20;max-height:220px;
  overflow-y:auto;background:var(--hl-card);border:2px solid var(--hl-line);border-radius:16px;
  box-shadow:var(--hl-shadow);padding:6px}
.hl-combo-opt{padding:10px 12px;border-radius:10px;font-size:14px;cursor:pointer}
.hl-combo-opt.hi{background:var(--hl-accent);color:#fff}
.hl-combo-empty{padding:10px 12px;font-size:13px;color:var(--hl-muted)}

/* footer pulsanti */
#hl-foot{flex:0 0 auto;padding:14px 24px 20px;display:flex;gap:10px}
#hl-foot.hl-hidden{display:none}
.hl-btn{flex:1;padding:15px;border-radius:16px;font-weight:800;font-size:15px;text-align:center;
  transition:background .15s,opacity .15s,transform .15s}
.hl-btn.primary{background:var(--hl-accent);color:#fff}
.hl-btn.primary:disabled{opacity:.4;cursor:not-allowed}
.hl-btn.strong{background:var(--hl-primary)}
.hl-btn.ghost{flex:0 0 auto;padding:15px 18px;background:none;border:2px solid var(--hl-line);color:var(--hl-muted)}
.hl-btn.loading{position:relative;color:transparent!important;pointer-events:none}
.hl-btn.loading::after{
  content:'';position:absolute;left:50%;top:50%;width:18px;height:18px;margin:-9px 0 0 -9px;
  border:2.5px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;
  animation:hlSpin .7s linear infinite;
}
@keyframes hlSpin{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){.hl-btn.loading::after{animation:none}}

.hl-err-msg{color:var(--hl-danger);font-size:13px;font-weight:600;min-height:17px;margin-top:6px}

/* card FAQ (stesso stile delle card ticket: hl-tk) */
.hl-faq-list{display:flex;flex-direction:column;gap:14px;margin-top:20px}
.hl-faq{border:1.5px solid var(--hl-line);border-radius:20px;overflow:hidden;background:var(--hl-card);
  box-shadow:0 4px 12px rgba(224,122,95,.04);transition:border-color .12s}
.hl-faq.open{border-color:var(--hl-accent)}
.hl-faq>button{width:100%;display:flex;justify-content:space-between;gap:10px;align-items:center;
  padding:16px;font-weight:800;font-size:15px;text-align:left;color:var(--hl-ink)}
.hl-faq>button .chev{flex:0 0 auto;color:var(--hl-muted);transition:transform .15s;font-size:13px}
.hl-faq.open>button .chev{transform:rotate(180deg)}
.hl-faq .fbody{max-height:0;overflow:hidden auto;padding:0 16px;font-size:14px;
  overflow-wrap:anywhere;transition:max-height .25s ease,padding .25s ease}
/* il tetto resta un multiplo enorme per l'animazione max-height (serve solo
   a non tagliare risposte normali), ma è comunque capato al 70% della viewport:
   oltre, meglio uno scrollbar locale visibile che un contenuto che sfonda lo
   spazio disponibile — evita comunque il "doppio scrollbar" nel caso comune. */
.hl-faq.open .fbody{max-height:min(2000px, 70dvh);padding:4px 16px 14px;
  border-top:1px solid var(--hl-line);background:var(--hl-soft)}
.hl-faq .fbody img{max-width:100%}
.hl-faq .fbody a{color:var(--hl-primary)}
.hl-faq .fbody table{display:block;max-width:100%;overflow-x:auto}
.hl-faq-search{margin-bottom:20px}

/* variante sempre aperta (senza toggle), es. "come trovo queste informazioni" */
.hl-faq-open{border-color:var(--hl-accent)}
.hl-faq-open>.head{width:100%;display:flex;gap:10px;align-items:center;
  padding:16px;font-weight:800;font-size:15px;text-align:left;color:var(--hl-ink)}
.hl-faq-open>.fbody{max-height:none;padding:0 16px 14px;border-top:1px solid var(--hl-line);background:var(--hl-soft)}

/* lista ticket */
.hl-tabs{display:flex;gap:4px;background:#F3EDE0;border-radius:18px;padding:6px}
.hl-tabs button{flex:1;padding:10px 12px;border-radius:14px;font-weight:700;font-size:13.5px;color:var(--hl-muted);transition:all .2s ease-in-out}
.hl-tabs button.on{background:var(--hl-primary);color:#fff;box-shadow:0 4px 10px rgba(15,61,50,.15)}
.hl-tk{border:1.5px solid var(--hl-line);border-radius:20px;background:var(--hl-card);overflow:hidden;
  box-shadow:0 4px 12px rgba(224,122,95,.04);transition:border-color .12s}
.hl-tk.open{border-color:var(--hl-accent)}
.hl-tk>button.head{width:100%;text-align:left;padding:16px;display:flex;flex-direction:column;gap:12px}
.hl-tk .hrow{display:flex;justify-content:space-between;align-items:center;width:100%}
.hl-tk .meta{display:flex;align-items:center;gap:8px}
.hl-tk .tno{font-size:12.5px;font-weight:800;color:var(--hl-accent);background:var(--hl-soft);
  padding:2px 8px;border-radius:8px}
.hl-tk .tdate{font-size:11.5px;color:var(--hl-muted);font-weight:500}
.hl-tk .brow{width:100%;display:flex;align-items:center;gap:12px}
.hl-tk .tic{flex:0 0 auto;width:36px;height:36px;border-radius:50%;overflow:hidden;
  background:linear-gradient(135deg,var(--hl-primary),var(--hl-primary-dk));
  box-shadow:0 4px 8px rgba(15,61,50,.2);
  display:flex;align-items:center;justify-content:center;font-size:16px;color:#fff}
.hl-tk .tic img{width:100%;height:100%;object-fit:cover}
.hl-tk .tinfo{flex:1;min-width:0}
.hl-tk .ttl{width:100%;font-weight:800;font-size:15px;line-height:1.3;text-align:left;margin-bottom:2px;
  display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.hl-tk .tsub{width:100%;font-size:11.5px;color:var(--hl-muted);font-weight:500;text-align:left}
.hl-tk .chev{display:none}
.hl-badge{flex:0 0 auto;font-size:11px;font-weight:700;padding:5px 12px;border-radius:12px}
.hl-badge.st-1,.hl-badge.st-2{background:#E2EAE5;color:var(--hl-primary)}
.hl-badge.st-3,.hl-badge.st-4{background:#FFEBE5;color:var(--hl-accent)}
.hl-badge.st-5{background:#E1EDFB;color:#1D5A9E}
.hl-badge.st-6{background:#EEE;color:#777}
.hl-tk .tbody{display:none;border-top:1px solid var(--hl-line);padding:14px 16px;font-size:14px;background:var(--hl-soft)}
.hl-tk.open .tbody{display:block}
.hl-tk-section{margin-bottom:14px}
.hl-tk-section:last-child{margin-bottom:0}
.hl-tk-section .hl-eyebrow{margin-bottom:6px}
.hl-tk-desc{background:var(--hl-card);border:1px solid var(--hl-line);border-radius:14px;
  padding:11px 13px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px}
.hl-tl{display:flex;flex-direction:column;gap:8px}
.hl-tl .ev{background:var(--hl-card);border:1px solid var(--hl-line);border-radius:14px;padding:10px 12px;
  font-size:13.5px;white-space:pre-wrap;overflow-wrap:anywhere}
.hl-tl .ev.me{background:#E3F2EE;border-color:#BFE3D8}
.hl-tl .ev.sol{background:#FBECE5;border-color:#F0C3AE}
.hl-tl .ev .when{display:block;font-size:11px;color:var(--hl-muted);margin-top:5px;font-weight:700}
.hl-tk-section .acts{display:flex;flex-wrap:wrap;gap:8px}
.hl-pill{padding:9px 14px;border-radius:999px;font-weight:700;font-size:13.5px;
  background:var(--hl-card);border:2px solid var(--hl-line);color:var(--hl-ink)}
.hl-pill:disabled{opacity:.45;cursor:not-allowed}
.hl-pill.warn{border-color:var(--hl-accent);color:#B15A3D}
.hl-pill.ok{border-color:var(--hl-ok);color:var(--hl-ok)}
.hl-mini{font-size:12.5px;color:var(--hl-muted)}

/* riepilogo (usato per conferma finale) */
.hl-sum{border:2px solid var(--hl-line);border-radius:18px;overflow:hidden}
.hl-sum .row{display:flex;gap:10px;align-items:flex-start;padding:11px 14px;border-bottom:1px solid var(--hl-line)}
.hl-sum .row:last-child{border-bottom:0}
.hl-sum .lbl{flex:0 0 104px;font-size:11.5px;font-weight:800;color:var(--hl-muted);
  text-transform:uppercase;letter-spacing:.04em;padding-top:2px}
.hl-sum .val{flex:1;font-size:14px;white-space:pre-wrap;word-break:break-word}
.hl-sum .edit{flex:0 0 auto;color:var(--hl-accent);font-weight:700;font-size:13px;background:none;
  padding:11px 10px;margin:-11px -10px;min-height:44px;display:inline-flex;align-items:center}

/* login */
#hl-login{padding:40px 26px;display:flex;flex-direction:column;gap:12px;flex:1;justify-content:center}
#hl-login .hl-btn{flex-grow:0;flex-shrink:0;flex-basis:auto}
#hl-login h1{font-size:22px;font-weight:800;text-align:center;letter-spacing:-.02em}
#hl-login .hl-avatar-lg{width:72px;height:72px;border-radius:50%;background:var(--hl-soft);
  display:grid;place-items:center;font-size:32px;margin:0 auto 8px;border:4px solid var(--hl-surface);
  box-shadow:0 8px 20px rgba(15,61,50,.15)}

/* esito finale successo */
.hl-success{display:flex;flex-direction:column;align-items:center;text-align:center;gap:12px;
  flex:1;justify-content:center;padding:20px}
.hl-success .ic{font-size:56px}
.hl-success h2{font-size:19px;font-weight:800}
.hl-success p{color:var(--hl-muted);font-size:14px}

/* ---------------- Stati hover: solo per puntatori precisi ----------------
   Senza questa guardia, ogni :hover resta "acceso" dopo un tap su touchscreen
   (tablet/smartphone) finché l'utente non tocca altrove: sembra un pulsante
   bloccato in stato premuto/selezionato. */
@media (hover:hover) and (pointer:fine){
  .hl-hbtn:hover{background:rgba(255,255,255,.26)}
  .hl-opt:hover{border-color:var(--hl-accent);transform:translateY(-2px);
    box-shadow:0 6px 18px rgba(224,122,95,.1);background:#ffffff}
  .hl-opt.primary:hover{background:var(--hl-primary-dk);border-color:var(--hl-primary-dk);color:#fff}
  .hl-support-phone:hover{opacity:.9}
  .hl-attach:hover{border-color:var(--hl-accent)}
  .hl-combo-opt:hover{background:var(--hl-accent);color:#fff}
  .hl-btn.primary:hover{background:#D4674B}
  .hl-btn.ghost:hover{background:var(--hl-soft);color:var(--hl-ink)}
  .hl-tk>button.head:hover{background:var(--hl-soft)}
  .hl-pill:hover{border-color:var(--hl-accent)}
  .hl-pill.warn:hover{background:var(--hl-accent);color:#fff}
  .hl-pill.ok:hover{background:var(--hl-ok);color:#fff}
  .hl-sum .edit:hover{text-decoration:underline}
}